Refund Policy

Our refund commitment

FreeGo TV stands behind the quality of our service. If you experience technical issues we cannot resolve within a reasonable time, you are entitled to a prorated refund based on the unused portion of your subscription.

When refunds are issued

We issue full or partial refunds in the following situations:

• Persistent technical issues we cannot fix after 48 hours of troubleshooting
• Service downtime exceeding 24 consecutive hours
• Significant changes to the channel lineup affecting promised content
• Accidental duplicate payments (within 30 days)
• Cancellation of annual plans within the first 7 days (prorated)

When refunds are not issued

Refunds are not provided in the following circumstances:

• You failed to test the service during the free trial period
• Streaming issues caused by your internet connection or Wi-Fi
• Compatibility issues with devices not on our supported list
• Channel-specific issues caused by third-party broadcasters
• Violation of our Terms of Service
• Account sharing or unauthorized credential distribution
• Chargebacks filed without prior contact with our support team

How to request a refund

1. Contact our support team via live chat or email before filing any chargebacks
2. Describe the issue in detail with screenshots or recordings if possible
3. Allow 24-48 hours for our technical team to attempt resolution
4. If the issue cannot be resolved, we will process your refund within 5-7 business days

Refunds are issued to the original payment method. Processing time depends on your bank or payment provider (typically 5-10 business days).

Trial-first policy

We strongly recommend using our 24-hour free trial before purchasing a subscription. This allows you to verify channel availability, streaming quality, and device compatibility — eliminating most reasons for refund requests.

Reseller refunds

Reseller credits are non-refundable once purchased. Unused credits remain valid in your reseller panel indefinitely. Exceptions may be granted in cases of platform discontinuation or extended service outages.

Contact for refunds